Make your mortgage payment.

Register in the JMAC homeowner portal first to find your first-payment instructions. Start here whether or not JMAC is accepting your payments. If your loan transfers, the portal’s Make a Payment page shows your new servicer and loan number. If you need help accessing your account or understanding the instructions, contact JMAC Servicing.

Start by registering or logging in to the JMAC homeowner portal to find your payment instructions and servicer information. If LoanCare or another servicer handles your payments, follow its instructions and the effective date in your transfer notice. If you are unsure, JMAC Servicing can help confirm your next step.

LoanCare services loans on JMAC’s behalf. For those loans, LoanCare handles payments and day-to-day account support. Seeing both names does not, by itself, mean that your loan has been sold again. Your statement and transfer notice identify the company to contact about your account.

Use the payment mailing address on your current payment coupon or servicing instructions and include your loan number. During a transfer, check the date your new payment instructions take effect. If you do not have a coupon or are unsure of the address, JMAC Servicing can help confirm it.

Contact the company currently servicing your loan, using the information on your statement. Its secure portal or servicing team can help with payoff requests, tax forms, escrow and insurance questions. For a recently transferred loan, ask which company has the document you need.

Contact your current servicer as early as possible to discuss mortgage assistance. If JMAC currently handles your payments, our servicing team can help. If LoanCare handles your payments, use the LoanCare contact information below. You do not need to wait until a payment is missed to ask for help.